You know the feeling.

Your ecommerce ops
are on fire.

Returns piling up. Unauthorized resellers tanking your prices. Support tickets you can't keep up with. You've hired people, built spreadsheets, tried tools. It's still a mess.

We fix that.

See how

Monday morning. You run a 7-figure ecommerce brand.

Here's what your day looks like.

8:00 AM

47 new returns overnight

Your returns inbox is full. Customers want refunds, exchanges, labels. Your two returns people are already behind before they've had coffee. Half of these are Amazon, half are Shopify, and the processes are completely different.

0 returns waiting
10:00 AM

3 new unauthorized sellers on your listings

Someone pings you in Slack. Three new storefronts popped up on Amazon selling your product at 40% below MAP. Your brand registry complaint from last month? Still "under review." Meanwhile, your authorized retailers are calling, furious.

0 unauthorized sellers
1:00 PM

Support queue is 200+ deep

Where-is-my-order tickets. Wrong item complaints. Warranty claims. Your two support reps are drowning. Response time is 38 hours and dropping. Reviews are starting to mention it.

0 open tickets
4:00 PM

Inventory is off. Again.

You oversold on Walmart because the Shopify count didn't sync. Two products are out of stock on Amazon that shouldn't be. Your warehouse says they shipped everything. The numbers don't match and nobody knows why.

0 SKU discrepancies

Now imagine none of that is your problem.

Not because you hired 10 more people. Not because you bought another SaaS tool. Because you have managed agents handling every single one of those workflows, 24/7, for a fraction of what you're spending now.

That's what we build.

What We Do

We deploy managed agents that replace the grind

Returns and brand protection are our bread and butter. But we cover the full stack.

Core Expertise

Returns & Reverse Logistics

RMA processing, refund coordination, return routing, warehouse disposition. Agents handle thousands of returns without you adding headcount. Every channel, end-to-end.

Core Expertise

Brand Protection & Enforcement

24/7 marketplace surveillance for unauthorized resellers, MAP violations, counterfeit listings. Automated takedowns and cease-and-desist workflows across every platform.

Customer Service

Tickets, buyer inquiries, refund requests, disputes. Agents trained on your brand voice, running around the clock across every support channel you use.

Inventory Management

Stock monitoring, reorder alerts, multi-warehouse sync. Agents keep inventory tight across every channel so you don't oversell or run dry.

Listing Management

Title optimization, keyword updates, image audits, suppressed ASIN recovery. Your catalog stays clean and performing across every marketplace.

Order & Fulfillment Ops

Order routing, tracking updates, shipping exceptions, delivery confirmations. Nothing falls through the cracks.

Analytics & Reporting

Automated reports, sales trends, return patterns, competitor pricing. Data pulled and delivered on schedule without anyone touching a spreadsheet.

MAP & Pricing Compliance

Monitor pricing across every marketplace and enforce your policies automatically. Protect margins without chasing violations by hand.

The Vault

Your operations, connected

Every agent feeds into one central knowledge base. Returns data informs inventory. Reseller intel improves enforcement. Support patterns shape automation. Nothing exists in a silo.

The Vault
01

Shared Intelligence

When a return comes in, it doesn't just get processed. The vault logs why it happened, which SKU, which channel. That data feeds back into listing optimization, inventory forecasting, and quality control.

02

Compounding Knowledge

Every unauthorized seller we take down teaches the system where to look next. Every support ticket resolved makes the next one faster. The vault gets smarter every week you're with us.

03

One Dashboard

You don't need six tools and twelve logins. Everything your agents are doing (returns processed, sellers removed, tickets handled, inventory synced) lives in one place. Clear, real-time, yours.

We manage agent workflows across every major marketplace

Who We Are

6+ years in ecommerce ops.
We built what we wished existed.

We've processed the returns. Filed the takedowns. Answered the tickets. Managed the inventory across five marketplaces at once. We know what it takes because we've done it by hand, for years, at scale.

CueRetail came out of a simple realization: most of what eats up your team's time is repetitive. Same process, different order. Same violation, different seller. So we built managed agents that handle those workflows, trained on the patterns we've seen across hundreds of brands and millions of transactions.

We're not a SaaS dashboard you'll never log into. We're operators who deploy and manage the agents for you. You tell us what's broken, we fix it and keep it running.

Without Us
  • ✕ Full team just for returns processing
  • ✕ Days to spot unauthorized resellers
  • ✕ Takedowns done one at a time by legal
  • ✕ MAP violations slipping through
  • ✕ High payroll for repetitive work
With CueRetail
  • ✓ Agents process returns around the clock
  • ✓ Unauthorized sellers flagged within hours
  • ✓ Automated takedown pipelines
  • ✓ MAP enforced 24/7 across channels
  • ✓ Lean team, agents handle the volume
Where We're Going

Beyond automation.
Intelligence at the edge.

Today our agents run in the cloud. Tomorrow they run inside your warehouse.

CueRetail is building edge-native AI infrastructure for retail and fulfillment. Localized inference and real-time decision-making that lives on-site, not in a data center halfway across the country.

As fulfillment volumes scale, routing every picking, packing, and validation decision through centralized cloud AI hits real walls: latency, bandwidth cost, and operational dependence on uptime you don't control. We're working toward a future where high-volume operators run intelligence directly at the edge. Lower cost, faster response, resilient even when the network isn't.

Cloud-dependent today
  • · 200 to 600ms round-trip per decision
  • · Per-API inference costs that scale with volume
  • · Operations stall when connectivity drops
  • · Bandwidth bottlenecks at peak hours
Edge-native tomorrow
  • ✓ Sub-20ms on-site inference
  • ✓ Fixed-cost local compute, no per-call fees
  • ✓ Keeps running through outages
  • ✓ Hardware-integrated, real-time workflows

Picking Optimization

Real-time route planning and pick-path adjustment that adapts to floor conditions without leaving the building.

Packing Validation

On-device verification of contents, weights, and labels. No cloud round-trip between scan and approval.

Inventory Intelligence

Local SKU-level reasoning over live stock state. Predict shortages, surface anomalies, all without a cloud query.

Hardware-Integrated Tooling

Workflow systems built directly into scanners, kiosks, and warehouse devices, resilient to network failure by design.

We work with high-volume operators (third-party sellers and 3PLs shipping hundreds to thousands of packages a day) where every millisecond of latency and every cloud API call compounds. The edge is where commerce operations are going next.

Get Started

Let's talk about what's eating your time

No pitch deck. No demo video. Just a conversation about where your team is spending the most time and whether managed agents can take it off their plate.

Free 30-minute strategy call
We'll map your current workflows
Honest assessment. We'll tell you if we're not the right fit

We respond within 24 hours. No spam, ever.